1. Mission Statement:

FoodHut is dedicated to providing high-quality, affordable, and nutritious food options, primarily catering to students while expanding to serve a broader audience. Our focus is on ensuring convenience, customer satisfaction, and an exceptional dining experience through innovation and efficiency.

2. Code of Conduct:

• Employees must maintain a high level of professionalism, respect, and courtesy toward all customers, colleagues, and business partners.
• Punctuality and reliability are mandatory to ensure smooth operations and customer satisfaction.
• Employees must adhere to ethical business practices, avoiding conflicts of interest and ensuring integrity in all dealings.
• Any form of discrimination, harassment, or workplace misconduct will not be tolerated and will be addressed in accordance with company policies.
• Employees must wear appropriate uniforms and maintain personal hygiene in compliance with company standards.

3. Quality Assurance:

• FoodHut is committed to delivering fresh, high-quality, and hygienic food products, ensuring strict adherence to food safety regulations.
• Regular quality checks will be conducted on ingredients, preparation methods, and packaging to maintain excellence.
• Customer feedback is essential; we encourage reviews and implement feedback loops to consistently improve food quality and service.
• Staff members involved in food preparation and handling must undergo routine training to stay updated on industry best practices.

4. Customer Service:

• Customer satisfaction is a top priority, and all employees are expected to handle inquiries, concerns, and complaints professionally and promptly.
• Customers should be treated with respect, and their issues should be resolved efficiently to maintain trust and loyalty.
• Employees must be knowledgeable about the menu, promotions, and policies to provide accurate information to customers.
• FoodHut aims to provide a seamless and efficient ordering and delivery experience, ensuring timely service.

5. Health and Safety:

• All employees must adhere to food hygiene and safety standards as per national and international health regulations.
• Work areas must be kept clean, sanitized, and free of hazards to prevent contamination and accidents.
• Employees must follow proper food storage, handling, and waste disposal procedures to ensure health and safety compliance.
• In case of emergencies, employees must be aware of and follow company-approved protocols, including fire safety measures and first aid procedures.

6. Growth and Expansion:

• FoodHut aims to extend its services beyond student communities by embracing new market opportunities, innovative technology, and adaptable business strategies.
• Employees are encouraged to contribute creative ideas and solutions that align with the company’s growth vision.
• The company will explore partnerships, digital advancements, and customer-centric strategies to enhance business expansion.
• Continuous training and development opportunities will be provided to employees to equip them with the skills necessary for growth within the company.

7. User Privacy Policy

a. Information Collection:

• FoodHut collects personal information from customers, including name, contact details, and delivery addresses, to process orders and improve services.
• Payment details are securely processed through third-party payment gateways, and FoodHut does not store sensitive financial information.
• The company may collect usage data, such as order history and customer preferences, to enhance the user experience.

b. Use of Information:

• Personal information is used solely for order processing, delivery, customer support, and service improvement.
• Customer data may be utilized for marketing promotions, loyalty programs, and personalized recommendations, subject to customer consent.
• FoodHut does not sell or share customer data with third parties, except as required by law or for essential service provision (e.g., delivery partners).

c. Data Protection and Security:

• FoodHut implements stringent security measures to safeguard customer information from unauthorized access, data breaches, or misuse.
• Customers are encouraged to create strong passwords and protect their account information to ensure security.
• In case of a data breach, affected users will be notified promptly, and necessary remedial actions will be taken.

d. Customer Rights:

• Customers have the right to request access, correction, or deletion of their personal data stored by FoodHut.
• Users can opt out of marketing communications at any time by adjusting their preferences in their account settings or contacting customer support.
• FoodHut respects user privacy and complies with applicable data protection laws.

e. Cookies and Tracking Technologies:

• FoodHut’s website and mobile app use cookies to enhance user experience, track browsing behavior, and improve services.
• Customers can manage cookie preferences through their browser settings.

f. Policy Updates:

• FoodHut reserves the right to update this privacy policy as needed. Changes will be communicated via the website or app.
• Continued use of FoodHut services after policy updates constitutes agreement to the revised terms.

For any inquiries regarding the company policy or privacy concerns, customers can contact FoodHut Support at [info@foodhut.co] or visit our customer service center.